Returns
14 days to change your mind, counted from the day your order arrives.
Changed your mind?
You can send your order back within 14 days of delivery, no reason needed. That is your right everywhere in the EU, and we keep it simple.
How to start a return
Reply to your order confirmation email and tell us what you would like to send back. We will answer with what to do next.
Something not right?
If a charm arrives damaged or not as pictured, reply to your order confirmation with a photo and we will put it right.
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